California Public Employees’ Retirement System
UX and Accessibility Consultant
December 2021 – Present
Provides resource augmentation to UX Design staff. Works with the CalPERS UX and Information Design Unit and adheres to the established CalPERS UX Design methodology and processes. Creates design documentation, including user-centered flow diagrams, wireframes, prototypes, content documents, and other user-centered analysis work products (User Scenarios, Personas, Customer Journey Maps, and Task Profiles). Plans, recruits, and facilitates user research, creates design documentation for a collection of reusable components/patterns, guided by clear standards, that can be assembled to build any number of applications, also known as a Design System. Designs interactions and interfaces from a consumer-oriented perspective to meet standard architecture and best practices for optimized UX. Ensures that designs conform to established CalPERS patterns for UX design.
Researches, identifies, prioritizes, tests, and improves UX internal processes, including UX documentation, to streamline UX team productivity and job satisfaction. Uses customer insights, feedback, quantitative and qualitative research, and UX best practices to take a customer-centric approach in helping CalPERS make strategic decisions. Conducts user research using various techniques to evaluate usability, such as focus groups, interviews, surveys, card sorting, and usability testing. Creates usability test plans, participant criteria/screeners, moderator scripts, and other usability test materials, as needed. Develops prototypes for usability testing as needed. Participates in project working sessions and Joint Application Requirements/Design (JAR/D) sessions. Provides UX design requirements and provides input for the development of Use Case documentation. Collaborates with project team consisting of designers, business analysts, solution architects, developers, testers, program staff, and others to prepare project deliverables, documentation, schedules, and other materials. Ensures that interface designs follow Web Content Accessibility Guidelines (WCAG) 2.1 AA conformance level and its success criteria, and subsequent versions for accessibility, inclusive and CalPERS Web Accessibility Policy. Provides knowledge transfer to UX team members in the form of documentation, mentoring, and training. Provides technical project management assistance as needed.
